Our FAQs!
Here’s our most popular and frequently asked questions.
General Questions
Thinking about shopping with us? We love it, here’s all you need to know about us.
How should I shop for an engagement ring?
When shopping for an engagement ring, start by setting a budget that aligns with your financial comfort and explore financing options if needed. Choose a setting that reflects your partner’s style and complements their lifestyle, and select a center stone that balances size, quality, and ethical considerations. Remember, the process is personal, so take your time and prioritize what matters most to you and your partner.
Is Moissanite a Good Choice For Engagement Rings?
Yes! Moissanite engagement rings offer a combination of beauty, durability, and value that aligns with the desires of modern couples.
Moissanite engagement rings offer luxury and elegance at a fraction of the cost of diamonds, with various price points to fit any budget.
Known for their durability and resistance to scratching and high temperatures, moissanite rings are a choice suitable for daily wear.
Our moissanite engagement rings comes with a lifetime warranty on the stone and will remain as sparkly and eye-catching as the day you popped the question (or answered “I do!”)
Can you customise one of your existing moissanite engagement rings?
We sure can! Let us know which one you would like to customise by filling out the contact form.
What if I need help placing an order through your website?
If you need help selecting from our range of moissanite engagement rings or lab grown engagement rings, please contact us here. Our team, experienced in both lab created diamonds and moissanite, will assist you.
Can I add engraving to my custom engagement ring?
Absolutely. Just send us a note with necessary engraving text so that the engraving can be done.
The fit of my ring is not quite right, can I resize it?
Absolutely! At Moissanite By Design, we offer One Free Resize for moissanite engagement rings and wedding rings to use within the first 12 months of your ring’s completion (subject to eligible design style/metal type).
Can a small change be made to the engagement rings I like on your website?
All our moissanite engagement rings are made to order, which allows us to customise our standard jewellery pieces customised to suit your preferences. For example, we can change the sizes of your stones, the precious metal, and the gems that we set. Contact us to discuss all of your custom design options.
Do you supply the necessary certificates for the various gemstones?
Yes, all moissanites and lab grown diamonds bigger than 0.50 carats come with the requisite certification.
What is the process involved in purchasing a custom moissanite engagement ring?
If you are interested in designing your own custom moissanite engagement ring visit the contact page, fill out the short form and one of our consultants will contact you directly to start designing your one-of-a-kind piece.
Do you have a physical retail store?
Moissanite By Design offers a user-friendly and streamlined online service. We do not operate out of a brick and mortar store. Our remote designing abilities allow us to provide a bespoke service from wherever you are in the world.
Where are you based?
Moissanite By Design operate from our online store in Cape Town, South Africa
How much does it cost to get a custom moissanite engagement ring?
Custom moissanite engagement rings can start at as little as R10,000 but it depends on the complexity of the design, the size of the stones and the choice of metal.
How long will a custom moissanite engagement ring take to make?
Our custom moissanite engagement rings typically take 3-4 weeks depending on the complexity of the design.
Can you recreate an existing design?
Of course! Send us the design and we can recreate it or make any changes you may wish.
Shipping & Delivery
Thinking about shopping with us? We love it, here’s all you need to know about your order’s shipping and delivery, because just like you, we also want this product to reach its new home ASAP.
Do you offer FREE shipping?
Yes, we absolutely do!
Free shipping is available to all of our South African orders.
Unfortunately free shipping is not available for International orders.
How long will it take to get my order?
Moissanite Engagement Rings
We make every moissanite engagement ring to order to ensure the highest quality. Our standard manufacturing lead time is 3-4 weeks. Please know that we will do our best to get your ring completed as soon as possible.
Lab Grown Diamonds
In order to offer you the best prices, we buy and import on a weekly basis. The process is streamlined and generally fast and typically ships out to you within 8 to 15 working days.
Do you ship worldwide?
Yes! At Moissanite By Design, we offer international shipping on all orders, including those for the perfect moissanite engagement ring. Shop online and add your chosen piece to your shopping bag with ease.
Import Duties and Taxes
You may have to pay local import taxes and duties, which Moissanite By Design does not cover, as some countries do not allow us to pay them as the sender
Payment Methods
We value our customers and their needs, that is why we have supplied you with numerous ways to pay and own one (or many) of our fantastic products. You can pay via the following methods:
What payment methods do you accept?
At Moissanite By Design, we accept payments via EFT, debit or credit card. If you are looking for buy now pay later payment plans, we offer PayJustNow or PayFlex.
Returns, Refunds & Exchanges Policy
We strive to produce top-quality jewellert to leave you happy and incredibly satisfied with your purchase. If we dropped the ball this time around, you are more than welcome to return the product subject to our terms below:
Returns
If you are not satisfied with your Moissanite By Design order, you have 30 days to return it to us for a refund or exchange, subject to an inspection. If 30 days have gone by since your purchase was delivered to you, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged and exchange them for the same item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your exchange.
Sale items
Only regular priced items may be refunded, unfortunately custom made, personalised and sale items cannot be refunded.
Shipping
To return your product, contact us at sales@moissanitebydesign.com and we will send you further instructions and a return address.
Moissanite By Design will not be liable for the shipping and insurance costs for any parcels returned for a refund, and exchange or a resizing. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Since you will be shipping valuable items, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Replacement items will be re-made to order and sent back to you in 2 – 3 weeks.