How long will it take to get my order?

Custom Engagement Rings We make every ring to order to ensure the highest quality. Our standard manufacturing lead time is 3-4 weeks. Please know that we will do our best to get your ring completed as soon as possible. Lab Grown Diamonds In order to offer you the best prices, we buy and import on a weekly basis. The process is streamlined and generally fast and typically ships out to you within 8 to 15 working days.

What if I need help placing an order through your website?

If you need help selecting from our range of moissanite engagement rings or lab grown engagement rings, please contact us here . Our team, experienced in both lab created diamonds and moissanite, will assist you.

Can I add engraving to my custom engagement ring?

You absolutely. Just send us a note with necessary engraving text so that the engraving can be done.

Do you ship worldwide?

Yes! At Moissanite By Design, we offer international shipping on all orders, including those for the perfect diamond engagement ring. Shop online and add your chosen piece to your shopping bag with ease. Import Duties and Taxes You may have to pay local import taxes and duties, which Moissanite By Design does not cover, as some countries do not allow us to pay them as the sender

What payment methods do you accept?

At Moissanite By Design, we accept payments via EFT, debit or credit card. If you are looking for buy now pay later payment plans, we offer Float, PayJustNow, PayFlex or Happy Pay

Can I return a product?

At Moissanite By Design, all our jewellery items are custom made to order. We value the craftsmanship and dedication involved in making each unique piece of special occasion jewellery. At Moissanite By Design, we value the craftsmanship and dedication involved in making each unique piece of special occasion jewellery. Therefore, we do not offer refunds/returns or exchanges on our custom engagement rings unless the item is faulty or damaged. faulty or damaged.

The fit of my ring is not quite right, can I resize it?

Absolutely! At Moissanite By Design, we offer One Free Resize for engagement and wedding rings to use within the first 12 months of your ring’s completion (subject to eligible design style/metal type).

Can a small change be made to the engagement rings I like on your website?

All our engagement rings are made to order, which allows us to customise our standard jewellery pieces customised to suit your preferences. For example, we can change the sizes of your stones, the precious metal, and the gems that we set. Contact us to discuss all of your custom design options.

The metal on my ring has become discoloured. Is that a defect?

Discoloration or tarnishing of metals due to exposure to air, moisture, or chemicals is not considered a manufacturing defect and is not covered by the warranty. Regular cleaning and maintenance can help prevent this. White gold will require regular maintenance replating

What happens if I lose a gemstone

Loss of a centre stone in your custom engagement ring is not covered under the warranty. We highly recommend you make sure your jewellery is properly insured for protection against loss. Accent stones or side diamonds are covered by our warranty for up to 6 moths from date of purchase.

The prongs of my engagement ring have bent. Is this under warranty?

Bent prongs resulting from accidental damage are not covered under the warranty. However, prongs that bend immediately after purchase due to a manufacturing defect are covered. Moissanite By Design reserve the right to determine the cause of damage/fault of the piece.

What do I do if a stone becomes loose in its setting?

If the stone was improperly set during manufacturing, this would be covered under the warranty. However, if the prongs wear down over time due to regular use, the repair is not covered under the warranty and would be considered normal wear and tear.

Do you supply the necessary certificates for the various gemstones?

Yes, all moissanites and lab grown diamonds bigger than 0.50 carats come with the requisite certification.

What is the process involved in purchasing a custom engagement ring?

If you are interested in designing your own custom engagement ring visit the custom design page , fill out the short form and one of our consultants will contact you directly to start designing your one-of-a-kind piece.

Do you have a physical retail store?

Moissanite By Design offers a user-friendly and streamlined online service. We do not operate out of a brick and mortar store. Our remote designing abilities allow us to provide a bespoke service from wherever you are in the world.

Moissanite By Design operatse from our online store in Cape Town, South Africa

How much does it cost to get a custom engagement ring?

Custom engagement rings can start at as little as R10,000 but it depends on the complexity of the design, the size of teh stones and the choice of metal

How long will a custom engagement ring take to make?

Our custom engagement rings typically take 3-4 weeks depending on the complexity of the design.

Can you recreate an existing design?

Of course! Send us the design and we can recreate it or make any changes you may wish.

Can you customise one of your existing engagement rings?

We sure can! Let us know which one you would like to customise by filling out the contact form.

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